Last updated: 20 October 2026
About GulioLetu
What is GulioLetu?
GulioLetu is an online marketplace where many independent sellers (vendors) sell their products in one place. We connect buyers and sellers, but each product is sold by the vendor shown on the product page.
Do I need an account to buy?
You can browse without an account. You need an account to place and track orders.
Is the website available in Swahili?
Yes. Use the language button in the header to switch between English and Kiswahili. Translation is automatic, so some wording may differ slightly from the original.
Buying
How do I place an order?
Open a product, tap Add to basket, then go to your basket and checkout. Enter your delivery details and choose a payment option.
How can I pay?
The payment options available are shown at checkout. They may include cash on delivery and mobile money. Options can change over time.
Can I talk to the seller before buying?
Yes. Use the chat or contact options on the seller’s store page or product page, or contact us and we will help.
Are prices in Tanzanian shillings?
Yes. All prices are shown in Tanzanian shillings (TZS) unless stated otherwise.
How do I know a seller is genuine?
Sellers register with us and are approved before selling. Check the seller’s store page and product details, and report anything suspicious to us.
Delivery
How long does delivery take?
It depends on the seller and your location. Delivery within Dar es Salaam is usually quicker than to other regions. See our Delivery and Shipping Policy.
Who delivers my order?
Usually the seller or a courier the seller chooses. Delivery details are shown on the product page or confirmed with you after your order.
Returns and refunds
Can I return an item?
In many cases yes, if you report the problem in time and the item is eligible. Read our Returns, Refunds and Cancellations page.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos. We will work with the seller to replace, repair or refund.
Selling on GulioLetu
How do I become a vendor?
Go to Vendor Onboarding, register as a vendor and complete your store details. After approval you can add products from your vendor dashboard.
Does it cost money to sell?
We charge a commission on each completed sale. The commission rate is shown in your vendor dashboard and in the Vendor Agreement.
When do I get paid?
Your earnings appear in your dashboard once an order is completed. You can request a withdrawal when your balance reaches the minimum amount shown in your dashboard.
What can I not sell?
See our Prohibited Items Policy.
Help
I forgot my password.
On the login page, tap Lost your password? and enter your email. You will receive a link to set a new password. Check your spam folder if it does not arrive.
How do I make a complaint?
See Complaints and Dispute Resolution, or contact us directly.
How do I contact you?
Use our Contact Us page: phone +255 753 786 858, WhatsApp +255 753 786 858 or email info@gulioletu.com.